Delete your account
This page explains how to delete your bugungisi account, exactly what is deleted, and the few things that are kept. You do not need an account or a login to read it.
How to delete your account
In the app. Open Settings, tap Help, rules and account, then Delete account, and type DELETE to confirm. Still waiting for an invite? Delete account is at the foot of the Invite only screen. It happens straight away, and there is no undo.
By email. If you cannot get into the app, write to support@bugungisi.com from the email address on your account and ask us to delete it. If you ask by email instead, we will do it within three days.
What is deleted
- Your sign-in account, meaning your email address and password. The address becomes free to sign up with again.
- Every postcard you posted, along with the photo, the time, the city, the country, the map coordinates and the spot name on it.
- Postcards of yours that companions reposted. Those copies disappear from their feeds and passports too.
- All the hearts and comments other people left on your postcards.
- Your hearts and your comments on other people’s postcards, and the replies other people wrote under those comments.
- Your companions, and any connection requests waiting in either direction.
- Which companions you removed from your close friends.
- Your passport questions, your bio, your profile photo, the city you are based in, where you work and your role, where you studied and your subject, and your birthday.
- Your username, and your first and last name.
- Anyone you blocked, and anyone who blocked you.
- Reports you filed about other people.
- Every tag of you on other people’s postcards; the tappable name-link goes from all of them.
- The device token used to send push notifications to your phone.
- The last time you opened the app.
Your postcard photos and your profile photo are deleted from storage as part of this. If that last step does not finish, for example because the app loses its connection at that moment, nobody can get a new link to your postcard photos, and you can write to support@bugungisi.com and we will remove anything left over. Until then, your profile photo may still open from its old link, and a postcard photo link that someone already has keeps working for up to a week.
What is kept, and why
bugungisi is a small shared space, so a few traces of you live inside other people’s data rather than your own. Deleting those would take things away from them. In chats and invite records, wherever your name would have appeared, it now reads “A former member”; each item below says exactly what happens to it.
- Private chats. The people you messaged keep their conversations with you, including what you wrote. A message belongs to both people, and removing the thread would delete their own words too. Your name in it becomes “A former member”. Where a message pointed at a postcard you deleted, it reads “This postcard isn’t available.”
- Who invited whom. People you invited keep the record of how they joined. It reads “A former member invited you”.
- Shared postcards. A postcard of someone else’s that you were tagged on stays theirs. The tappable tag of you is removed with your account; only a name printed onto the postcard image itself when the postcard was made stays, because the image is part of their postcard.
- Reports about you. If someone reported you, that report is kept. An abuse record has to outlive the account, or deleting the account would erase the evidence.
- Your invite codes, switched off. The codes you had made are kept, and permanently deactivated: nobody can join with them, and they no longer lead to any profile. They stay switched off rather than disappearing because a code you once sent to a friend must never become free for someone else to claim and use as their own.
- An empty profile shell. One row remains so those chats and invite records have a name to point at. It holds no photo, bio, city, birthday, questions or email. Its username becomes a placeholder. It cannot be searched for, cannot be found by invite code, and cannot be signed in to.
How long any of this is kept
The deletion itself is immediate. There is no waiting period, no queue and no way to undo it or restore the account afterwards.
Chats, the record of who invited whom, your switched-off codes and the empty profile shell are kept with no end date. Chats and invite records stay even after the other person deletes their account too. A postcard you were tagged on stays for as long as its owner keeps it. A report about you is kept for as long as the person who filed it keeps their account.
If you only want to remove some things
You do not have to delete your whole account to remove your content. In the app you can delete any single postcard, which also removes its photo and everything attached to it, and you can delete any comment you wrote. You can also disconnect from, or block, any companion.
Questions
Write to support@bugungisi.com. If anything on this page changes, the date at the top changes with it. See also our Privacy page.